---
title: OneDrive Sync Issues - Microsoft Service Incident Information
description: Repair OneDrive Sync
---

[Vorsite Cloud Services ](https://blog.vorsite.com)

# [OneDrive Sync Issues - Microsoft Service Incident Information](https://blog.vorsite.com/2015/11/16/onedrive-sync-issues-microsoft-service-incident-information)

 Written by [cloudservicesforbusiness](https://blog.vorsite.com/author/cloudservicesforbusiness) | November 16, 2015

Microsoft has provided a notification update that OneDrive for Business services are now being restored/in extended recovery.

Status As of Nov 13, 2015

**[Office 365 Services](https://www.vorsite.com/sharepoint/migration/) Involved:** OneDrive for Business

**Users Impacted:**  This issue may have impacted a limited number to none of your  Office 365 Users.

**Incident Description:** A recent change to the OneDrive for Business service unexpectedly initiated the resynchronization process for document libraries. This may have caused sync errors. Microsoft has determined that the OneDrive for Business [**repair** ](https://support.office.com/en-us/article/Repair-sync-connections-in-OneDrive-for-Business-21aac895-9f32-4e3e-a75a-6f12824f0975)feature within the synchronization client may not resolve impact for affected users.

**Suggested Action: **Follow the information in the “More Information” section below **only** if end users are experiencing an issue with OneDrive syncing.  Otherwise, no action is suggested.

**More information:** If your End Users are unable to fix the issue with the [repair](https://support.office.com/en-us/article/Repair-sync-connections-in-OneDrive-for-Business-21aac895-9f32-4e3e-a75a-6f12824f0975) feature they can navigate to the Microsoft Support article below and follow the steps to clear OneDrive for Business cache for impact remediation. [https://support.microsoft.com/en-us/kb/3118724](https://support.microsoft.com/en-us/kb/3118724)

**Next Update:** Vorsite will forward on any additional relevant information or notify when the services have been fully restored.

 

You can continue to monitor this **Incident (SP34208)** on your service dashboard [https://portal.office.com/servicestatus/servicestatus.aspx](https://portal.office.com/servicestatus/servicestatus.aspx) (note you must be logged into Office 365 for this link to open.   Please let us know, by sending email to [support@vorsite.com](mailto:support@vorsite.com),  if you would like further information or need assistance supporting your user base through this issue. This service is available to our current  Vorsite Cloud Flex Services Customers.  If you would like more information contact [anettles@vorsite.com](mailto:anettles@vorsite.com)

[View full post](https://blog.vorsite.com/2015/11/16/onedrive-sync-issues-microsoft-service-incident-information)

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